SentryOne Installation

Overview and Notes

Note:  The instructions in this article are recommended for smaller environments (i.e. estates with a single monitoring service or client) and those who do not need a command line experience for streamlining the installation or upgrade processes.

SentryOne offers an Enhanced Platform Installer which increases the speed and simplicity of installing and upgrading SentryOne implementations through a command line interface and is recommended for larger estates that will have more than one monitoring service or client. To use the EPI installation method, see the EPI article.

Note:  If you are upgrading SentryOne from a previous version, it's strongly recommended that you back up your SentryOne database prior to beginning the process. For more information about upgrading SentryOne, see Steps to upgrade to a new version of SentryOne.

Important:  SentryOne doesn't currently support Group Management Services (GMS) accounts.

Log into your portal account, and download the latest build of SentryOne. Once you've saved the download to your computer, copy the installation file to the server that you want to install the SentryOne monitoring service, and then double-click the installation file.

Choosing the Locations of the SentryOne Components

Determining the Monitoring Service Computer

Note:  For initial installation, it's recommended that you first determine where you will install the monitoring service, and then install both the SentryOne monitoring service and client together on that computer. This is analogous to installing the native client tool and SQL Server on the same computer.

Even if you don't plan on using the SentryOne Client regularly from the machine, the SentryOne client is used to enter your license key and enables you to complete the licensing process during the initial installation. You are  prompted to launch the SentryOne client and enter your license key at the end of the installation.

Note:  For more information about where components are typically installed, see the Installation Recommendations topic.

Choosing the Install Location

Setup shows the default install location. Select Next to use the default location. To install to a different location, select Browse, then select the appropriate location.

Executing the SentryOne Application File

A welcome dialog displays when the SentryOne setup program starts. Select Next to continue or Cancel to exit.

SentryOne Setup Wizard

Then, the End-user license agreement dialog appears. Select the checkbox, and click Next to continue.

SentryOne End User License Agreement

Note:  For future reference, a copy of the license file is located in the Client folder of the installation.

Note:  If the setup program detects that SentryOne is already installed, it prompts for removal. The installation process enables you to easily upgrade from previous versions and maintain all of your existing configuration settings, including any users and groups, notification settings, etc. Any time SentryOne is upgraded or another component is installed, the existing software is first uninstalled. This ensures that all components are of the latest version, and compatible. This only applies to the client and server files; the SentryOne database, where all of your settings and history are kept, is not removed.

Important:  The NET Framework 4.7.1 is required for all installations. A reboot may be required if the .NET Framework files are in use. Temporarily stopping any applications that make use of the .NET Framework can help to avoid a reboot.

Entering SentryOne Database Account Information

On the Database Account Information screen, choose a location and name for the SentryOne database. Enter the server instance where you'd like to install the SentryOne database in SQL Server Name. Enter a name for the SentryOne database in Database Name. The SentryOne database is created as part of the installation process.  

If the Windows user account you're using for the installation doesn't have the required privileges on the selected SQL Server, deselect Windows Authentication and enter a SQL Server login and password for an account with required SQL Server privileges. See the Monitoring Service Security article for the account's full security requirements.

If you're upgrading SentryOne, specify the existing SentryOne database. All the necessary schema changes are applied to the existing database.

Select Test to validate the chosen credentials. After a successful test, select Next to continue the setup.  

SentryOne Database Account Information

Note:  If an existing database has been chosen, selecting Test asks you to confirm that you want to upgrade the database.

Entering the Service Account Information

At the Service Account Information screen, enter the Windows account under which the SentryOne monitoring service will run. 

Important:  See the Monitoring Service Security article for the account's full security requirements.

Select Test to validate the chosen credentials. After a successful select, click Next to continue the setup.

SentryOne Service Account Information

Note:  Change the service account any time after the initial installation by running the Service Configuration Utility found in the SentryOne program group.  See the Changing the Monitoring Service Credentials section of the Monitoring Service Security article for instructions.

Enabling or Disabling Telemetry

After entering and validating Service Account information, you are prompted to enable or disable telemetry on SentryOne. To enable telemetry, select the checkbox and then select Next to continue.

SentryOne Setup Enable Telemetry

Note:  The data collected by enabling telemetry is used to determine how the tool is being used, to help us focus our development efforts. For more information about telemetry on SentryOne, see the Telemetry topic.

Installing SentryOne

On the Ready to install SentryOne screen, select Install to begin installation.

SentryOne select Install

Completing the Setup Process

Select Finish to complete setup and launch SentryOne.SentryOne Setup Wizard select Finish

Note:  If you haven't installed the SentryOne client, you won't see the Launch option. Install the SentryOne client on another machine and run it to enter your license key and complete the licensing process.

Note:  If you've upgraded an existing installation of SentryOne, running the Setup Wizard isn't required. All previous settings have been retained.

Success: You've completed the SentryOne installation process! What's next?

  • Continue to the Onboarding article to get into SentryOne and start monitoring your environment.
  • Install additional monitoring services as described below (see the Installation Recommendations article to learn more about how many monitoring services you may need).
  • Install the SentryOne client on additional machines as described below.

Installing the Monitoring Service

To install the SentryOne monitoring service on a machine, select only the Monitoring Service option on the Custom Setup screen of the installation process.

SentryOne Custom Setup Install Monitoring Service Only

Installing Additional Monitoring Services

The number of monitoring services required for your SentryOne enterprise depends on the number of targets you are monitoring and other factors related to the overall workload. After completing the installation process, you may want to install additional monitoring services. Please see the Monitoring Services and Targets per Site section of the Installation Recommendations article for guidance on selecting the correct number of monitoring services for optimal performance.

Installing SentryOne Client on Additional Machines

Workstation Computers

There's no need to install a monitoring service on any workstation machines. To install just the SentryOne client do the following: 

  1. On the Custom Setup screen, select the drop-down arrow next to the Monitoring Service component. 
  2. Select the Entire feature will be unavailable option. SentryOne Custom Setup Window