SolarWinds Customer Portal
As of version 2021.8, you must use the SolarWinds Customer Portal to manage your account and product licenses.
Log in with your SolarWinds account credentials or Register for an account.
Additional Information: For more information about the updated product licensing, see the SQL Sentry, Database Mapper, and Task Factory licensing articles.
SolarWinds Self-Service Options
Once you are logged into the SolarWinds Customer Portal, you have a several important self-service options available, including:
- License and renewal information and management options are on the left.
- The Technical Support option on the top menu provides a link to Open a Support Case.
- Links to product downloads and release notes are available in the center.
- Your open support cases appear below the product downloads section.
SolarWinds Customer Portal
Note: For SQL Sentry licensing, you can use the Add Note feature to keep track of the license keys installed on your server installations.
 Add Note
|  Add Note window
|
Note: The View Details option displays more information about license key activation, including the computer name used for activation.
 View Details
|  Activation Details
|
SolarWinds Product Downloads
On the Product Downloads view, select your products and licenses from the drop-down menus to get the links for your products. In the example below, there are multiple downloads for the different installation and upgrade options for SQL Sentry (e.g. Unified Setup vs. Enhanced Platform Installer).
SQL Sentry product download options
my.sentryone.com
Deprecated: As of version 2021.8, you must use the SolarWinds Customer Portal to manage your account and product licenses.
The my.sentryone.com page described below is only for SentryOne branded products before version 2021.8.
SentryOne Account
Go to my.sentryone.com to log into your account, create a new account, or get help with a forgotten password.
How do I edit my SentryOne account information?
Select Edit Account Info from the Welcome banner.
The Edit Account Profile screen lets you update your name, contact address, email address, and password information.
SentryOne Products
Where do I download SentryOne installation files?
The Downloads section contains links to download all the latest versions of products applicable to your account.
Note: If you want to use the Enhanced Platform Installer (EPI) version of SQL Sentry, see the EPI article and SQL Sentry Enhanced Platform Installer table of downloads.
How do I get the AWS Marketplace and Azure Marketplace images for SentryOne?
Select the AWS Marketplace VM or Azure Marketplace VM link from the Resources menu on the sidebar.
SentryOne Licensing
Where can I view my SentryOne licensing information?
On the Licenses sidebar box, there are options for Perpetual Licenses, Evaluations, and Subscriptions. Select the applicable category, then select the license key to get additional information.
Example of a license for LHP75-1118 to monitor 10 targets with SQL Sentry
How do I add subscriptions to my SentryOne account?
Select Subscriptions from the Licenses sidebar box. You will need to contact the SentryOne sales team if your account is not set up for subscription-based licensing.
How do I update the server name on a SentryOne license key for SQL Sentry?
Select the applicable license key from the Licenses sidebar box, then:
- Go to the Update Server Name section and enter the new Friendly Name and Server Name for the license key. You may optionally enter a reason for requesting this change.
- Select the Update button.
- Select Email Key or Copy Key to Clipboard to get a copy of the license key text.
Additional Information: See The Hardware Key and Applying a New License sections of the License Management article for additional instructions on using the new license key.
How do I manually activate a license for SentryOne Task Factory, SentryOne Document, or Workbench products?
This option is needed for machines that do not have internet access to automatically activate a license during product setup.
- For SentryOne Document, Task Factory, SentryOne Test, BI xPress, DBA xPress, DOC xPress, LegiTest, DTS xChange, and Pragmatic Workbench products, go to the S1 TaskFactory/Workbench Licenses section.
- Select the applicable Activation Key from the table. This opens the Manage License screen.
- Go to the Manually Activate License section.
- Enter the Environment Identifier and Environment Key for the license you are activating.
- Select the Manually Activate License button.
How do I manage SentryOne license contacts?
- For SentryOne Document, Task Factory, SentryOne Test, BI xPress, DBA xPress, DOC xPress, LegiTest, DTS xChange, and Pragmatic Workbench products, go to the S1 TaskFactory/Workbench Licenses section.
- Select the applicable Activation Key from the table. This opens the Manage License screen.
- On the Manage License view, select View Contacts.
From the Contact Details view, you can add or remove contacts.
- To add a new contact, select Add Contact from the Contact Details view.
- On the Add Contact form, enter the Name and Email information, then select Add.
Important: For Database Mapper (previously known as SentryOne Document), you must add users as contacts to the license in addition to adding them as users to Organization Settings. The Name and Email must match what is entered in Organization Settings.
How do I view license activation history for SentryOne Task Factory, SentryOne Document, or Workbench products?
- For SentryOne Document, Task Factory, SentryOne Test, BI xPress, DBA xPress, DOC xPress, LegiTest, DTS xChange, and Pragmatic Workbench products, go to the S1 TaskFactory/Workbench Licenses section.
- Select the applicable Activation Key from the table. This opens the Manage License screen.
- Select View Activations from the Manage License screen. This displays the Environment Key, Date Last Activated, and Environment Identifier information.
