AWS Availability and Maintenance


How do I ensure maximum uptime and reliability for the SentryOne AWS solution?

Health Checks

How do I know if the SentryOne monitoring system has an issue?

  • There are Failsafe Error Conditions which check for errors related to the SentryOne monitoring service.
    • There are many Failsafe Conditions available for the monitoring service including SentryOne Database Offline, Performance Collection Failed, Send Heartbeat Error, Synchronization Error, and more.
    • See the Failsafe Conditions article for details and a complete list of available conditions.
  • Check the Monitoring Services List to view the status of a SentryOne monitoring service.

How do I detect server security certificate expiration?

  • While we do not create certificates by default, you have the option to use them in the Connection screen. Please see the Connecting to an Installation article for additional information on this option.
  • For AWS-specific information, please see the Working with Server Certificates topic which includes a command to retrieve the expiration date.

How do I detect storage capacity issues?

How do I integrate CloudWatch with SentryOne?

  • CloudWatch may be used to monitor the EC2 instance; however, we do not directly integrate with CloudWatch at this time.

Additional Information: See the Amazon CloudWatch documentation for details on monitoring your AWS resources and applications.

Backup and Recovery

What do I need to know about backing up the SentryOne database?

  • You should follow a regular backup schedule of the SentryOne database.
  • Incorporate the SentryOne database into your existing backup and recovery strategy to meet your business requirements.
  • Refer to the Microsoft documentation for a complete overview of SQL Server Backups.

Additional Information: When monitoring the SentryOne database with SentryOne, you should build a custom event view to see all backup failures.

Routine Maintenance

How do I know when a new build of SentryOne software is available?

How do I upgrade the SentryOne software?

What type of Maintenance is recommended for SentryOne?

  • See the SentryOne Database Maintenance article for information on weekly and nightly maintenance recommendations concerning index rebuilds, database integrity checks, index defragmentation, and configuring the SentryOne database maintenance window.
  • For information about SentryOne database growth, see the Data Capacity Planning article.

Emergency Maintenance

There is a possibility of data loss in the SentryOne database if the system goes down. Follow best practices for backups and recovery to minimize potential data loss in an emergency situation.

Important:  Should the system go down, it's important to ensure all services are running correctly once it is back up. SQL Server may have stopped, ensure it has restarted on the SentryOne database server. Different components may come back online in an unexpected order. You should restart all SentryOne monitoring services to confirm that there are good connections and everything is running fully.