Telemetry

Telemetry on SentryOne 

At SentryOne, we've worked closely with our user community and the SQL Server community to gain insight from interviews, conversations, and our experiences from working with SQL Server over the years. We want to continue working with our users to understand how they're using our software, and where we can improve it. We want our users to be active in our engineering processes, from providing feedback through to testing Beta versions. For new feature requests, we will still rely heavily on personal interaction. We've used this information to help craft a product that best suits our user and their needs; however, this data is limited. To build the best software for the Data Platform community, we need more feedback. This is where application telemetry comes in.

By enabling Telemetry on SentryOne, you provide us with valuable information and statistics that helps to fill the gaps in the data-collecting process, ensuring the best product improvements and features. 

Data That's not Being Collected

By enabling Telemetry, SentryOne collects data that's a part of the SentryOne application. Anything that's not a part of the application isn't collected. 

 SentryOne Telemetry doesn't collect any of the following:

  • T-SQL Queries
  • Database schema information
  • Data from your databases
  • Usernames or passwords
  • Server names
  • IP addresses 

Important:  The SentryOne telemetry system is designed to anonymize information that the SentryOne installation and client are reporting. There is a consistent identifier referred to as LocationID and ClientID  that allows us to process the data, but not determine from which customer it originated.

Data That's Being Collected

Collecting data through application telemetry for SentryOne allows us to better understand which features our customers use the most, and how customers navigate through the client. Collecting this data ensures that we update our software to provide customers with features they need as quickly as possible. Enabling Telemetry on SentryOne allows the collection of the following data : 

  • The features of SentryOne a client session is using.
  • The navigation path through the SentryOne client.
  • The Environmental Health Overview (EHO) score shown in the client.
  • The number of monitoring services shown in the client navigator.

Collecting and Sending

The telemetry engine resides in the SentryOne client, and each client installation handles the data sending process. 

Important:  The SentryOne monitoring service plays no part in Application Telemetry

The process establishing if the client sends telemetry is illustrated with the following diagram:

SentryOne Telemetry Diagram

The process checks to see if an administrator has enabled Application Telemetry. This approach avoids different settings within a customer organization. Centralized control means if Telemetry is set to Off, subsequent client installations maintain this setting rather than prompting an install. 

Important:  The client won't attempt to send telemetry data to SentryOne when there isn't an internet connection.

Receiving and Storing 

The client sends telemetry data from the SentryOne client to our systems using a secure messaging protocol to Azure Event Hubs, ensuring that the data remains protected during transit with TLS. Once it reaches our back-end systems, the data is stored in a combination of Azure Data Lake Store and CosmosDB. PowerBI is used to visualize the usage data that we receive. Once the data has arrived in the storage and processing layer, we make use of the various Azure functionalities that exist to secure the data at rest.

Note:  Data collected with telemetry is stored in the Microsoft Azure regions in North America.

Insights from this data influence the way we build our software. Monitoring feature usage over time provides new navigation paths, and puts different SentryOne SKUs in play.

Common Questions 

At SentryOne we're looking to build better software. It's important that we understand how our solutions are being used by our customers. The following are three key questions we ask about how our customers are using SentryOne:

  • Which features deliver the most value to our users?
  • What are the most common navigation paths through our software that our users take?
  • Which features are SentryOne users not leveraging?

With these three questions, it's possible to understand how we can make our software more accessible. These questions allow us to focus our efforts on building surveys for customers that focus on the areas used most heavily, further allowing us to focus engineering time on refining these areas to add value to all SentryOne customers. Focusing on these questions also highlights features in the software that need more awareness.  

Enabling and Disabling Telemetry in SentryOne

New Installation or pre-11.2.x Upgrade

The SentryOne installation process prompts users to enable or disable the application Telemetry. This is the case for the first installation for the SentryOne environment. 

Enabling Telemetry During Installation

During the initial setup with SentryOne, a prompt to enable Telemetry appears during the setup process in the SentryOne Setup window. Enable telemetry by selecting the checkbox Send anonymous usage Information to SentryOne, and then selecting Next to continue the setup process. 

SentryOne Send Anonymous Usage Information Setup

Disabling Telemetry during Installation

During initial setup with SentryOne, a prompt to enable Telemetry appears during the setup process in the SentryOne Setup window. Disable Telemetry by selecting Next to continue the setup process. 

SentryOne Send Anonymous Usage Information setup

Note:  After the initial setup, subsequent installations of the SentryOne client won't check with the user regarding enabling or disabling Telemetry. This is because the installer checks the database for the Global Configuration setting.

Existing 11.2.x or above Installation

Once 11.2.x or above has been installed and configured, the option for the client to send telemetry is managed globally. To manage Telemetry settings, select the Global settings node ( Navigator > Configuration > Global Settings ) to open the SentryOne Monitoring Service Setting window. 

SentryOne select Global Settings in the Navgiator

In the Monitoring Service window, select the Privacy tab. Enable Telemetry by selecting the Send anonymous usage data to help make SentryOne better checkbox, and then select Save on the toolbar to save your settings.

SentryOne Monitoring Service Settings Privacy tab Send Anonymous Usage data checkbox

Disable Telemetry by un-selecting the Send anonymous usage data to help make SentryOne better checkbox, and then select Save on the toolbar to save your settings.

SentryOne Monitoring Service Settings Privacy tab Send Anonymous Usage data checkbox