Upgrading SentryOne

Important: 

  • A major version upgrade requires a license upgrade. See the Product Version Mismatch section of the License Management article for more information.
  • Review the System Requirements before upgrading. The latest version may require a newer version of Microsoft .NET, which could require restarts during the upgrade process.
  • All SentryOne components, including the SentryOne database, monitoring service(s), and client(s) must be on the same build to work.
  • Versions prior to 10 must be step upgraded to 10.1.81 before upgrading to the latest release. If you have version 10.1.81+ you may upgrade directly to the latest version.

Note:   SentryOne offers an Enhanced Platform Installer which allows for the automation of upgrades and deployments of the SentryOne platform with a command line interface experience. To use the EPI upgrade method, see the EPI article.

Upgrade Process

To upgrade your current version of SentryOne, complete the following steps:

  1. Log into the Customer Portal.
    SentryOne Customer Portal
  2. Select the Downloads section, and then download the appropriate installation file.
    SentryOne Customer Portal Downloads section
  3. Close all connections to the SentryOne database. Note:  This includes client(s) and monitoring service(s).
  4. Back up your existing SentryOne database.
  5. Run the new version's installation file on the main SentryOne server (the server housing the SentryOne monitoring service). This upgrades the SentryOne database, local monitoring service, and local client. For more information about installing SentryOne, see the Installation topic.
  6. Run the new version's installation file on all other servers running additional monitoring services. Once the monitoring service has been upgraded, it can be started and begin monitoring.
  7. Run the new version's installation file on any computer with the client installed.

Success: You have successfully installed the newest version of SentryOne for your environment!

New Version Available

Stay up to date with the latest versions of SentryOne software. The SentryOne Client notifies you when a software update is available with a message on the status bar.

SentryOne Status bar Version 18.4.1 Available!

Note:  The client must have internet access for the version check to work.